How to Resolve Incorrect or Missing Items in Your Order

Receiving an incorrect or missing an item in your Malouf Home order can be disappointing, but resolving the issue is straightforward with the right steps. This guide walks you through how to verify your items, provide detailed information, and ensure a quick resolution—whether you’re a direct shopper or a wholesale partner.

Verify Your Product and Order

• Check your order confirmation email for the SKU and item description.
• Compare the product delivered to your packing slip and order confirmation.
• Note any missing or incorrect items, including sizes or specific models.

Collect Key Details for Support

• Your order number and shipping address.
• Photos of the item received, showing product label and condition.
• A description of the issue (e.g., item missing, wrong size, incorrect SKU).

Contact Malouf Home Support

• Submit your details to Malouf Home’s customer support team or your sales representative (wholesale).
• For incorrect items, the team will coordinate return shipping and send you the correct product.
• If you’re returning a product, please visit the Malouf Home website.

Wholesale Order Processing

• Reach out directly to your Malouf Home sales team.
• Provide all relevant order and product details.
• The sales team will guide you through return or replacement options tailored to wholesale partners.

Quick, Customer-Focused Resolution

Malouf Home is committed to comfort and satisfaction. By gathering key information and working with our responsive support team, you’ll receive prompt solutions for missing or incorrect order items, ensuring your home goods purchase experience remains seamless and positive. Reach out—our team is ready to help!