How to Request a Replacement for Damaged or Defective Sheets

At Malouf Home, we’re committed to delivering premium comfort and exceptional quality. If you receive sheets that are damaged or defective, we’ll make it right with a replacement. Follow the steps below to ensure a smooth and efficient replacement request, so we can get you back to sleeping easy.

Gather Required Information

1. Take clear photos of the damage or defect.
2. Take a separate picture of the tag showing us what type and size of sheet you have.
3. Find your original purchase invoice or receipt.
4. Confirm your current shipping address and phone number.

Submit Your Request

Contact our customer service team via our website, email, or by calling us directly. Provide the photos, invoice, shipping address, and phone number. The more detail you provide, the faster we can verify your claim and process your replacement order.

What Happens Next

1. We review your documentation for quick verification.
2. A replacement order is issued, and you receive tracking information.
3. Most replacements ship within 3-5 business days.

Conclusion

Your comfort matters to us at Malouf Home. By providing all requested details up front, you help us expedite your replacement for damaged or defective sheets. If you have further questions, our friendly customer service team is here to support you every step of the way.